Frequently Asked Questions

Find answers to common questions about our diamonds, gemstones, jewelry, orders, shipping, and returns.

Diamonds

What is the difference between natural and lab-grown diamonds?

Natural diamonds are formed naturally within the earth over millions of years. Lab-grown diamonds are created in controlled laboratory environments using advanced technology. Both are made of crystallized carbon and can have the same fundamental physical and chemical properties. Each product page clearly identifies the diamond's origin.

Do you sell certified diamonds?

Where applicable, certification information is provided on the individual product page. You can review the available certificate details before making your purchase.

Can I download a diamond certificate?

For products with an available digital certificate, a certificate download link will be provided on the product page.

What diamond shapes do you offer?

Our selection may include popular shapes such as Round, Oval, Cushion, Emerald, Princess, Pear, Marquise, Radiant, Asscher, and Heart. Available shapes vary based on current inventory.

Can I filter diamonds by carat, color, clarity, and cut?

Yes. Our diamond collections are designed to allow you to narrow your search using available filters such as shape, carat weight, color grade, clarity grade, and cut grade.

Gemstones

What types of gemstones do you offer?

Our gemstone selection may include a variety of precious and fine gemstones. Available stones, colors, cuts, and sizes vary based on inventory.

Are gemstone details provided on the product page?

Yes. Relevant gemstone information is displayed on each applicable product page, allowing you to review the available specifications before purchasing.

Jewelry

What types of jewelry do you offer?

Our collection includes rings, earrings, bracelets, and necklaces, along with other fine jewelry pieces that may be added to our collection over time.

What metal options are available?

Available metal options depend on the individual jewelry piece. Product pages display the applicable metal choices and other available options.

Can I select a different ring size?

For products offering size variations, available sizes can be selected directly from the product page before adding the item to your cart.

Can I choose a different chain length?

For necklaces or other applicable products, available chain lengths are displayed as product options when offered.

Orders

How do I place an order?

Select the product you would like to purchase, choose any available options such as metal or size, and select Add to Cart. From your cart, proceed to checkout and enter your shipping and payment information.

Can I change or cancel my order?

Contact us as soon as possible if you need to change or cancel an order. Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations will be possible.

How will I know when my order ships?

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information where available.

Shipping

Do you offer international shipping?

Yes. We offer international shipping to eligible destinations. Available destinations, shipping services, and costs are calculated at checkout.

Are duties and taxes included in the price?

For eligible international destinations using Delivered Duty Paid (DDP) shipping, applicable duties and taxes may be calculated and collected at checkout.

For destinations where DDP is unavailable, the recipient may be responsible for applicable customs duties, taxes, brokerage fees, or other import charges.

Are high-value orders insured?

Eligible high-value orders may be shipped using insured services and may require signature confirmation upon delivery.

How long will delivery take?

Delivery times vary depending on the product, destination, shipping method, and carrier. Estimated delivery information will be provided at checkout when available.

Can I track my order?

Yes. Tracking information will be provided after your order has shipped when the selected shipping service supports tracking.

Returns & Exchanges

What is your return policy?

Please review our Shipping & Returns Policy for the current return eligibility requirements, applicable timeframes, and conditions.

Are all items eligible for return?

Return eligibility may vary depending on the product and whether it has been customized, personalized, engraved, or otherwise specially prepared. Please review the applicable return policy before placing your order.

What should I do if my package arrives damaged?

Please document the condition of the package and contact us as soon as possible. For insured shipments, we may require photographs or other information to assist with a carrier or insurance claim.

Payments & Security

Is checkout secure?

Yes. Orders are processed through Shopify's secure checkout infrastructure and available payment methods are displayed during checkout.

What payment methods do you accept?

Available payment methods are displayed at checkout and may vary depending on your location and order.

Need More Help?

If you cannot find the answer to your question, our team is happy to help.

Contact Legrand Jewelers for assistance with products, orders, shipping, or any other questions.